ROB HACKETT: PARTNER AND MANAGING DIRECTOR
Rob works hard to support management teams experiencing challenges associated with change, transformation, reform and arising from operational incidents. His experience covers both public and private sectors within the aviation, defence and rail industries in Australia, New Zealand, Europe, United Kingdom.
IAIN SMITH: PARTNER AND GLOBAL PROJECTS DIRECTOR
Iain has a 25-year track record in helping individuals and organisations achieve their objectives. With a solid background in Learning & Development, he has worked extensively on competence management, project delivery and individual / team development. Iain has held senior roles in London Underground, The London Mayor’s Office and City & Guilds.
Iain has worked with both large and small organisations as a manager, leader, consultant, coach or interim director, and has been an accredited trainer of the Seven Habits of Highly Effective People. He is a fellow of the Chartered Institute of Management and the Royal Society of Arts, and an Honorary Member of City & Guilds of London Institute.
Large scale projects have seen Iain:
• Develop and project manage the assessment of over 15,000 staff in a safety critical environment
• Support the senior member of a large engineering team as they implement wholescale change
• Run a number of Training and Learning & Development functions in the public, private and education sectors
• Drive a programme of technical and behavioural assessment in Australia
ANDY PHILLIPS: PARTNER AND RISK MANAGEMENT GLOBAL DIRECTOR
LOUISE EADES: CUSTOMER SUPPORT GLOBAL MANAGER
Louise has over 20 years’ experience implementing system and process changes, working across a wide range of industries including insurance, oil and gas and the Ministry of Defence.
Louise has overseen the significant growth within the ADT customer support team, holding responsibility for staff training to ensure customer service levels continue to exceed expectations.
Louise has recently implemented system and process changes required to launch two FTSE 100 customers.